Comments on All Plan Letter: Continuity of Care: Definition and Practice

Executive Summary

With the transition of seniors and persons with disabilities (SPDs) into managed care in 2011, we learned that COC is arguably the most critical factor in successfully transitioning high need beneficiaries into a new health care setting. The poor performance of COC protections led to significant, and at times catastrophic, disruptions in care, beneficiary and provider dissatisfaction, increased costs for providers, and increased administrative costs for the plans and State.