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- April 30, 2024
Medicaid Continuous Coverage Unwinding: Messaging and Outreach Resources
Read moreState Medicaid agencies are beginning to unwind the Medicaid continuous coverage provisions enacted in early 2020 to adapt to the COVID-19 pandemic. With some states having begun terminations of coverage as early as April 1, 2023, advocates have an important role to play in messaging and outreach to prepare…
- December 6, 2023
Unwinding Call Center Data Shows Ongoing Problems
Read moreIn August 2023, CMS issued letters to states regarding unwinding data metrics as of May 2023, including data on call center operations. The call center data tracks average wait times and call abandonment rates. These CMS letters flagged 16 states regarding concerns on their call center data. Frustratingly, the…
- August 22, 2023
LGBTQ+ Unwinding Fact Sheets for Medi-Cal and Medicaid
Read moreIn partnership with Equality California and its affiliate Silver State Equality, the National Health Law Program created two fact sheets on the Medicaid continuous coverage unwinding with a LGBTQ+ specific lens. One fact sheet focuses on Medi-Cal in California specifically, while the other fact sheet is national-facing. These fact…
- August 11, 2023
Medicaid Eligibility Call Centers: Questions for LEP & Disability Access
Read moreCall centers are often the primary way that Medicaid enrollees interact with the Medicaid agency. During the unwinding of the Medicaid continuous coverage period, people are often relying on the Medicaid call centers for answers to questions, to submit requested information, file appeals, and otherwise receive assistance. But call…
