Advocates’ Guide to Accessibility in Medicaid Managed Care Grievances and Appeal

Executive Summary

Pursuant to new regulations from the U.S. Department of Health and Human Services (HHS), state Medicaid agencies are now required to ensure that managed care plans in each state are complying with new procedural requirements for grievance and appeals systems. This Advocate’s Guide from Disability Rights Education and Defense Fund, Justice in Aging and National Health Law Program describes steps to take for implementing the new HHS regulations in a way to “ensure that people with disabilities have equal access to the grievance and appeal and State fair hearing systems ….”