Executive Summary

The COVID-19 pandemic has highlighted the importance of telehealth in delivering critical health care when people are not able to receive health services and supplies in person. Consequently, the state is implementing many policy changes to make sure that Californians are receiving the health care they need. Fortunately, California already had a robust set of policies that advance telehealth for individuals with Medi-Cal, including the Medi-Cal Manual on Telehealth, which was updated in 2019. This fact sheet provides a review of existing Medi-Cal policies that facilitate telehealth delivery and coverage and new guidance issued as a result of the COVID-19 emergency in California.