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- December 6, 2023
Unwinding Call Center Data Shows Ongoing Problems
Read moreIn August 2023, CMS issued letters to states regarding unwinding data metrics as of May 2023, including data on call center operations. The call center data tracks average wait times and call abandonment rates. These CMS letters flagged 16 states regarding concerns on their call center data. Frustratingly, the…
- September 21, 2023
NHeLP’s Comments on “Exploring Congress’ Framework for the Future of AI”
Read moreNHeLP submitted comments in response to Ranking Member Cassidy's Health, Education, Labor & Pensions white paper, "Exploring Congress Framework for the Future of AI." The comments highlight the need to expand consideration of Congressional action on AI to include all technology used to make decisions or assist in making…
- September 12, 2023
Medicaid Eligibility in a Time Warp: “Beam Me Up, Scotty-I Think I’ve Been Pickled”
Gordon BonnymanRead more - August 17, 2023
Comments on CMS Health Insurance Common Claims Form (CMS-1500)
Read moreCMS invited public comment on the standard form that health care providers use to submit claims to CMS for reimbursement. This form has a great impact on how Medicare, Medicaid, and CHIP, as well as private insurers, collect and share information about patient populations and services provided. In our…
- August 11, 2023
Medicaid Eligibility Call Centers: Questions for LEP & Disability Access
Read moreCall centers are often the primary way that Medicaid enrollees interact with the Medicaid agency. During the unwinding of the Medicaid continuous coverage period, people are often relying on the Medicaid call centers for answers to questions, to submit requested information, file appeals, and otherwise receive assistance. But call…
