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- December 6, 2023
Unwinding Call Center Data Shows Ongoing Problems
Read moreIn August 2023, CMS issued letters to states regarding unwinding data metrics as of May 2023, including data on call center operations. The call center data tracks average wait times and call abandonment rates. These CMS letters flagged 16 states regarding concerns on their call center data. Frustratingly, the…
- November 22, 2023
U.S. v. Florida Case Explainer
Read moreOn July 14, 2023, the Southern District of Florida issued a significant decision in United States v. Florida, a case brought by the United States to address deficiencies in Florida’s provision of in-home private duty nursing (PDN) and other in-home services for children with medically complex conditions (MCCs). The…
- November 21, 2023
AMICUS: U.S. v. Florida, United States Court of Appeals for the Eleventh Circuit
Read moreNHeLP and the amici are pediatric experts and medical associations, a national philanthropic organization committed to advancing health equity, and family and disability advocates working for people with disabilities, including children with medically complex conditions. The brief focuses on literature concluding that the family home is the most appropriate…
- August 22, 2023
LGBTQ+ Unwinding Fact Sheets for Medi-Cal and Medicaid
Read moreIn partnership with Equality California and its affiliate Silver State Equality, the National Health Law Program created two fact sheets on the Medicaid continuous coverage unwinding with a LGBTQ+ specific lens. One fact sheet focuses on Medi-Cal in California specifically, while the other fact sheet is national-facing. These fact…
- August 11, 2023
Medicaid Eligibility Call Centers: Questions for LEP & Disability Access
Read moreCall centers are often the primary way that Medicaid enrollees interact with the Medicaid agency. During the unwinding of the Medicaid continuous coverage period, people are often relying on the Medicaid call centers for answers to questions, to submit requested information, file appeals, and otherwise receive assistance. But call…
- May 30, 2023
Trends in State Medicaid Continuous Coverage Unwinding Plans
Read moreAs part of the Medicaid continuous coverage unwinding, states were required to create plans to describe how they will redetermine the eligibility of all Medicaid enrollees. This paper identifies some of the major trends affecting beneficiaries in available unwinding plans including choices that may affect coverage loss and ease…
