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- December 7, 2023
Letter to CMS and FTC: Misleading Advertising by Medicare Advantage Plans to Medicaid/Medicare Enrollees; Request for Immediate Relief Against UnitedHealthcare; Broader Nationwide Investigation and Relief Needed
Read moreIn this letter to the Centers for Medicare and Medicaid Services and the Federal Trade Commission, Disability Rights Connecticut, the National Health Law Program, the National Disability Rights Network, and the Center for Medicare Advocacy request that the agencies immediately intervene regarding misleading advertising that is being directed at…
- December 6, 2023
Unwinding Call Center Data Shows Ongoing Problems
Read moreIn August 2023, CMS issued letters to states regarding unwinding data metrics as of May 2023, including data on call center operations. The call center data tracks average wait times and call abandonment rates. These CMS letters flagged 16 states regarding concerns on their call center data. Frustratingly, the…
- September 21, 2023
NHeLP’s Comments on “Exploring Congress’ Framework for the Future of AI”
Read moreNHeLP submitted comments in response to Ranking Member Cassidy's Health, Education, Labor & Pensions white paper, "Exploring Congress Framework for the Future of AI." The comments highlight the need to expand consideration of Congressional action on AI to include all technology used to make decisions or assist in making…
- August 22, 2023
LGBTQ+ Unwinding Fact Sheets for Medi-Cal and Medicaid
Read moreIn partnership with Equality California and its affiliate Silver State Equality, the National Health Law Program created two fact sheets on the Medicaid continuous coverage unwinding with a LGBTQ+ specific lens. One fact sheet focuses on Medi-Cal in California specifically, while the other fact sheet is national-facing. These fact…
- August 11, 2023
Medicaid Eligibility Call Centers: Questions for LEP & Disability Access
Read moreCall centers are often the primary way that Medicaid enrollees interact with the Medicaid agency. During the unwinding of the Medicaid continuous coverage period, people are often relying on the Medicaid call centers for answers to questions, to submit requested information, file appeals, and otherwise receive assistance. But call…
