One in four consumers who will apply for health coverage through the new health insurance marketplaces will speak a language other than English at home.The Affordable Care Act, which created these marketplaces (also known as ?exchanges?), and federal civil rights laws require marketplaces to provide language services for people with limited English proficiency (LEP). It is critical that marketplaces develop robust standards to ensure that these language services enable LEP consumers to successfully enroll in, use, and retain coverage.
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