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- July 23, 2013
Language Access in Health Care Statement of Principles Explanatory Guide (updated)
Read moreThe statement of principles from a national coalition working to improve language services for limited English proficient (LEP) individuals in healthcare.
- July 23, 2013
New Mexico Medicaid Managed Care Quality Reports
External Source Manual/ReportRead moreFor full publication text, download document.
- July 23, 2013
Missouri Hospital Cost-Shift Report
External Source Manual/ReportRead moreKey Findings Cost shifting imposes a significant ?hidden health care tax? on privately insured Missourians. Medical care provided with reduced or no compensation is a significant driver of cost shifting. Cost shifting occurs when health care providers are reimbursed at a higher rate for…
- July 23, 2013
Call Center Perform Stds
Read moreThe principles and performance standards described in this report were developed to ensure those who telephone Exchange Call Centers, whether at the FFE or state Exchanges, have a consumer-friendly, successful experience applying for coverage over the telephone. These suggested principles and standards are not intended to be all-inclusive, and…
- July 23, 2013
Health Care Refusals: Undermining Quality Care for Women
Read moreFor full publication text, download document. The executive summary to this report can be found here.
- July 23, 2013
Medicaid Managed Care Quality: HEDIS Measure Comparisons for Five States
Read moreThis paper describes HEDIS quality measures and provides analysis of Medicaid managed care quality using these measures in five states.