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… results in Manual/Report.
- July 23, 2013
Missouri Hospital Cost-Shift Report
Read moreKey Findings Cost shifting imposes a significant ?hidden health care tax? on privately insured Missourians. Medical care provided with reduced or no compensation is a significant driver of cost shifting. Cost shifting occurs when health care providers are reimbursed at a higher rate for…
- July 23, 2013
Call Center Perform Stds
Read moreThe principles and performance standards described in this report were developed to ensure those who telephone Exchange Call Centers, whether at the FFE or state Exchanges, have a consumer-friendly, successful experience applying for coverage over the telephone. These suggested principles and standards are not intended to be all-inclusive, and…
