Chattanooga Times Free Press: TennCare to overhaul ‘unhelpful’ helpline

Chattanooga Times Free Press: TennCare to overhaul ‘unhelpful’ helpline

$56 million contract latest in do-overs for new state system

By Kate Belz

In early 2014, Tennesseans trying to get enrolled in the state’s Medicaid program faced a strange new landscape with few guides to help them.

Changes under the Affordable Care Act meant the state’s rules for determining Medicaid eligibility had changed. But TennCare, far behind on finishing a computer system that would make those determinations, was telling people to enroll through the still-glitchy federal site, HealthCare.gov. Read the full article here. »

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